Collaborative Chat is the internal discussion hidden from the customer, saved with the conversation thread. Our clients’ staff find these internal messages extremely helpful to gain insight into their customers’ previous interactions via their WhatsApp hotline.
I have a CRM. Why do I need it?
Because sometimes we are lazy. When the discussion is done, we take the extra time to note down our conclusion in existing CRMs. If discussions happen inside the conversation, there’s no need for extra effort to make notes. Anyone picking it up can draw their own conclusions. Context. Makes all the difference.
Why your customers will love it
They won’t have to repeat themselves. I personally hate it when every call to the same company feels like a new call. If I feel your people know me, I feel important. And that’s more addictive than lower prices.