A unified communication hub helps companies by consolidating their customer support services while engaging potential prospects at multiple touchpoints. An omnichannel chatbot solution also allows companies to create a seamless and more streamlined customer journey, elevating a customer’s experience with the brand.
Our enterprise messaging and chat software will take your enterprise to the next level. Beyond connecting with your customers through different channels, Sage Messenger is completely customisable and responds through context, answering customer enquiries and providing solutions without any agent intervention. Our enterprise chat software is also deeply integrated with multiple 3rd party systems and social channels allowing for quick and secure data capture across numerous social messaging channels.
Enhance your business processes with Sage Messenger’s in-built phone number customer recognition. Our enterprise chat software delivers text and other rich content between parties with an adaptable system that can distinguish between customer response and requests.
Using predetermined keywords and fixed formats, our system manages information from other backend systems behind the safety of existing firewalls and multiple security precautions, ensuring no codes are sent directly to internal systems, eliminating all risk of malicious intrusions.
Our backend chat integration systems deeply integrate the interpretations of text sent by your customers.
Our omnichannel platform API enables agents to connect seamlessly with customers across multiple messaging platforms in a single window.
Programmable chatbot that not only progresses conversations but is able to capture customer data for call agents.
Customisable chat flows templates available without the need of coding skills.
Centralised consumer knowledge and insights depository accessible by all departments through a single searchable database, reducing manual input and duplicated entries.
Direct customers to the correct department with fully adaptable and easy-to-program chat options.
Customer support can automate responses by sending interactive voice, video, and images messages to connect with customers, allowing the team to follow up with customers in an efficient, effortless, and engaging way.
Verify parts authenticity by scanning and matching product barcodes against their serial numbers.
Get precision arrival times for your service engineer with data directly synchronised with Google Maps and Waze. Customers may also reschedule according to their convenience.
Deliver timely services with automated schedule coordination between engineers and customers.